Where to get a flashlight repaired?

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moab
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Where to get a flashlight repaired?

Post by moab » Thu Nov 21, 2019 5:59 pm

I sent my Fenix E21 in to Fenix for repair. And there was apparently a tiny spot of battery corrosion. Which voided the lifetime warranty. Where else can I send it in to be fixed?
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Re: Where to get a flashlight repaired?

Post by woodsghost » Thu Nov 21, 2019 6:30 pm

I'd maybe start with asking that question on their Facebook page. See if you can escalate in a more public place.
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Re: Where to get a flashlight repaired?

Post by MPMalloy » Thu Nov 21, 2019 6:45 pm

woodsghost wrote:
Thu Nov 21, 2019 6:30 pm
I'd maybe start with asking that question on their Facebook page. See if you can escalate in a more public place.
Was it the battery that came with the light?

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Re: Where to get a flashlight repaired?

Post by moab » Thu Nov 21, 2019 6:57 pm

MPMalloy wrote:
Thu Nov 21, 2019 6:45 pm
woodsghost wrote:
Thu Nov 21, 2019 6:30 pm
I'd maybe start with asking that question on their Facebook page. See if you can escalate in a more public place.
Was it the battery that came with the light?
No. It's a very old flashlight. But I have two of them. And want to use them as backups for my family. I think it's just the bulb. But no clear way to get it out. And that's a huge assumption on my part. I know nothing about fixing modern flashlights. Just wondering if there is a flashlight repair place anywhere?
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Re: Where to get a flashlight repaired?

Post by moab » Thu Nov 21, 2019 7:02 pm

woodsghost wrote:
Thu Nov 21, 2019 6:30 pm
I'd maybe start with asking that question on their Facebook page. See if you can escalate in a more public place.
I sent a msg to two of them. Can't tell which Fenix group is the real group.
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Re: Where to get a flashlight repaired?

Post by wolf_from_wv » Thu Nov 21, 2019 7:54 pm

Name brand batteries? (That may have a warranty to replace the light?)

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Re: Where to get a flashlight repaired?

Post by moab » Thu Nov 21, 2019 8:49 pm

wolf_from_wv wrote:
Thu Nov 21, 2019 7:54 pm
Name brand batteries? (That may have a warranty to replace the light?)

https://www.candlepowerforums.com/vb/sh ... procedures
Who knows?! The corrosion stain is so small it's barely there. And I've used all sorts of bats. Duracell and rechargeable Tenergy mostly. They could have fixed it. Kind of shitty on their part. No corrosion on anything that functions. It was on the inside of the battery tube. Maybe half a mm thick and about the size of a matchhead around.
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Re: Where to get a flashlight repaired?

Post by woodsghost » Thu Nov 21, 2019 9:10 pm

I would publicly ask about the warranty. Basically, get out in public whether they will back their warranty or not.

And I would consider polishing off the corrosion stain.
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Re: Where to get a flashlight repaired?

Post by MacWa77ace » Fri Nov 22, 2019 8:44 am

moab wrote:
Thu Nov 21, 2019 5:59 pm
I sent my Fenix E21 in to Fenix for repair. And there was apparently a tiny spot of battery corrosion. Which voided the lifetime warranty. Where else can I send it in to be fixed?
Does that mean they won't fix it even if they have to charge you? Its either free under warranty or a chargeable repair usually. Unless the fee they want to repair is equal to the price of a new light. Or they can't get parts because of country of origin.

http://www.fenixlight.com/Service.aspx

This warranty is for lights purchased 2015 or later. You'd need to see the earlier warranty if your light was purchased before that. It may be that an earlier iteration of the warranty doesn't exclude 'battery leakage'.
Limited lifetime warranty: For lights past the free repair warranty period, we provide lifetime repairs but will charge for parts. The distributor will notify customer the cost of the part before repair.
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Re: Where to get a flashlight repaired?

Post by moab » Fri Nov 22, 2019 9:13 am

MacWa77ace wrote:
Fri Nov 22, 2019 8:44 am
moab wrote:
Thu Nov 21, 2019 5:59 pm
I sent my Fenix E21 in to Fenix for repair. And there was apparently a tiny spot of battery corrosion. Which voided the lifetime warranty. Where else can I send it in to be fixed?
Does that mean they won't fix it even if they have to charge you? Its either free under warranty or a chargeable repair usually. Unless the fee they want to repair is equal to the price of a new light. Or they can't get parts because of country of origin.

http://www.fenixlight.com/Service.aspx

This warranty is for lights purchased 2015 or later. You'd need to see the earlier warranty if your light was purchased before that. It may be that an earlier iteration of the warranty doesn't exclude 'battery leakage'.
Limited lifetime warranty: For lights past the free repair warranty period, we provide lifetime repairs but will charge for parts. The distributor will notify customer the cost of the part before repair.
That's what I was hoping. That they would just charge me. But all I got was a sticker saying it couldn't be repaired. I emailed them last night about paying to have it repaired.
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Re: Where to get a flashlight repaired?

Post by raptor » Fri Nov 22, 2019 12:21 pm

I think the flashlight repair folks went to the same place as TV & VCR repair places. The labor to fix the device is more costly than new alternatives. Not trying to be a downer but that is the world today.

+1 on asking on Facebook and by email to fix it.

That said if it is a backup light and they will not fix it for free. You may just want to keep it to harvest parts for the other light.

I would note that for $17 you can buy minimag pros which are more than adequate for backups to give away to family members.
I hate to throw away expensive but old flash lights. That said at some point it makes more sense to buy a new light for $25 than spend $25 to fix an old one.

Good luck let us know what happens.

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Re: Where to get a flashlight repaired?

Post by JeeperCreeper » Sat Nov 23, 2019 1:29 am

Side note on batteries that I picked up getting watching "Project Farm" on YouTube....

Duracells have a reputation for leaking, and used to be my go-to.

But now I do Energizer or Rayovac exclusively.

And I run away from off branded batteries coz I've had so many leak in TV remotes and gadgets as that's all my parent's purchased when I was a youngin'
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Re: Where to get a flashlight repaired?

Post by JayceSlayn » Sat Nov 23, 2019 6:55 am

raptor wrote:
Fri Nov 22, 2019 12:21 pm
I think the flashlight repair folks went to the same place as TV & VCR repair places. The labor to fix the device is more costly than new alternatives. Not trying to be a downer but that is the world today.

+1 on asking on Facebook and by email to fix it.

That said if it is a backup light and they will not fix it for free. You may just want to keep it to harvest parts for the other light.

I would note that for $17 you can buy minimag pros which are more adequate for backups to give away to family members.
I hate to throw away expensive but old flash lights. That said at some point it makes more sense to buy a new light for $25 than spend $25 to fix an old one.

Good luck let us know what happens.
I was going to guess something along this line as well...With the world's economy of scale dedicated to building newer and improved versions of things at a lower price point that yesterday ("harder, better, faster, stronger..."), oftentimes buying a completely new item that is objectively superior to the old one may actually cost less and result in less hassle on your end. That is not to say that on principle that you shouldn't try to fix it still - I abhor waste and inefficiency. "Reverse logistics" (new vocab word for me) is a rapidly scaling field as well, but it clearly hasn't had the kind of attention and scaling that regular logistics has had.

If it is truly non-functional now, then "you can't make it worse" by having a poke at it yourself. Even if it ends up with some "apprentice marks" for your efforts, and whether you ultimately succeed or fail, at least you'll learn something from the exercise. Then post it to this thread when you've fixed it: viewtopic.php?f=39&t=123392. :D
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Re: Where to get a flashlight repaired?

Post by moab » Thu Dec 05, 2019 8:37 pm

I found my second Fenix E21 that works. I swapped tail caps and the broken one worked. So I took the bad tail cap apart. And found this. I can't seem to get it back together. After a light cleaning to get the corrosion out. I assume I need a new tail cap button (center in the pic)? Or a whole new tail cap with all parts?

And what's the trick to getting the left hand part to screw back into the right hand part? I've been using a set of needle nose pliers. (LEatherman 300) But it's not working. Clockwise or counterclockwise.

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Re: Where to get a flashlight repaired?

Post by EBuff75 » Thu Dec 05, 2019 11:52 pm

You might check with the folks on either Candlepowerforums or Budgetlightforums. There are lots of people there who mod flashlights and would probably be able to give you some expert advice on how to disassemble/fix/reassemble your light.

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Re: Where to get a flashlight repaired?

Post by NT2C » Thu Dec 05, 2019 11:54 pm

moab wrote:
Thu Dec 05, 2019 8:37 pm
I found my second Fenix E21 that works. I swapped tail caps and the broken one worked. So I took the bad tail cap apart. And found this. I can't seem to get it back together. After a light cleaning to get the corrosion out. I assume I need a new tail cap button (center in the pic)? Or a whole new tail cap with all parts?

And what's the trick to getting the left hand part to screw back into the right hand part? I've been using a set of needle nose pliers. (LEatherman 300) But it's not working. Clockwise or counterclockwise.

Image
From the threads I see it's a right hand thread, so clockwise to get it in. The trick is to go counterclockwise until you feel a slight click and then go back clockwise. that should get the thread started but you might have to try a few times. They do make special sockets for these that have two nubs on them and go flush against the whole face, making it much easier to thread in, but the cost for one is prohibitive.
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Re: Where to get a flashlight repaired?

Post by moab » Fri Dec 06, 2019 1:27 am

EBuff75 wrote:
Thu Dec 05, 2019 11:52 pm
You might check with the folks on either Candlepowerforums or Budgetlightforums. There are lots of people there who mod flashlights and would probably be able to give you some expert advice on how to disassemble/fix/reassemble your light.
That was gonna be the next step.
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Re: Where to get a flashlight repaired?

Post by MacWa77ace » Fri Dec 06, 2019 8:48 am

moab wrote:
Thu Dec 05, 2019 8:37 pm
I found my second Fenix E21 that works. I swapped tail caps and the broken one worked. So I took the bad tail cap apart. And found this. I can't seem to get it back together. After a light cleaning to get the corrosion out. I assume I need a new tail cap button (center in the pic)? Or a whole new tail cap with all parts?

And what's the trick to getting the left hand part to screw back into the right hand part? I've been using a set of needle nose pliers. (LEatherman 300) But it's not working. Clockwise or counterclockwise.

Image
I use a forceps. Your's seems easy since its only an inch or so down. I have a coleman 3 color light that has that same type of screw in retaining washer, but it holds the light bezel on, and i have to reach all the way thru the tube to tighten it. about 3-4 inches in.

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Re: Where to get a flashlight repaired?

Post by MacWa77ace » Fri Dec 06, 2019 9:24 am

Here's a cheap 1" diameter tailcap, $5 with coupon on amazon right now. It says it fits Surefire so should fit 1" lights. Don't know what the shipping or lead time would be. I have no experience with this tailcap. It's probably NOT a momentary on button.

https://www.amazon.com/Flashlight-Switc ... 37&sr=8-13

But you can usually find aftermarket tailcaps if you look, that will fit most brand name lights if you just want to go that route.
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Re: Where to get a flashlight repaired?

Post by moab » Fri Dec 06, 2019 1:16 pm

MacWa77ace wrote:
Fri Dec 06, 2019 9:24 am
Here's a cheap 1" diameter tailcap, $5 with coupon on amazon right now. It says it fits Surefire so should fit 1" lights. Don't know what the shipping or lead time would be. I have no experience with this tailcap. It's probably NOT a momentary on button.

https://www.amazon.com/Flashlight-Switc ... 37&sr=8-13

But you can usually find aftermarket tailcaps if you look, that will fit most brand name lights if you just want to go that route.
Thank you MAc. That works.
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Re: Where to get a flashlight repaired?

Post by Towanda » Sat Dec 28, 2019 6:43 pm

There are a lot of modders in r/flashlight and they're a pretty friendly bunch. They can probably help you out or point you in the right direction.
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Re: Where to get a flashlight repaired?

Post by moab » Sat Dec 28, 2019 6:55 pm

Towanda wrote:
Sat Dec 28, 2019 6:43 pm
There are a lot of modders in r/flashlight and they're a pretty friendly bunch. They can probably help you out or point you in the right direction.
Thank you. Totally forgot about reddit.
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