Taurus = Fuck the fucking fuckers...

[ShipWreck]

I have read SO, SO many neg reviews of their customer service - issues taking months to resolve, and the people posting updates week by week.

With so many of the crappy customer services threads I have read (far far worse than yours), I wouldn't buy a Taurus if it was the best gun on the planet.

[Trebor]

And people wonder why I never recommend Taurus.

The problem seems to be that their QC is inconsistent. Some people get guns that run well, other people get guns that don't work. While this can happen with any company, it seems to be more likely with a Taurus.

I've seen multiple problems with Tauri in the classes I've run and in classes I've attended as a student. Usually it's with their plastic auto-pistols.

I have a Model 94 .22 revolver and an older S&W Model 18 .22 revolver. I had to send the 94 back to the factory soon after I got it as well.

The Smith .22 revolver is twice the gun of the Taurus. I just wish that model was still made.

[Shadowsbane]

Tried out my Father in Law's Taurus pt22 once. Was the first to fire it ever. 8 rounds later it broke. Practically exploded with the slide hitting my head.

1 Month later I purchase a 605 for my wife. 200 rounds later of shooting the lightest 38 special rounds (its a 357 mag) the mechinism that locks the cylinder to the frame breaks.

I call up Taurus with a repair request.. State that I am very unhappy with my purchase and that this is the second time I have had a problem with their (brand new)guns in 1 month. Their position was basically that since I wasn't using 357 mag ammo the weapon broke due to negligence but they would fix it.

Estimated time was 6 weeks. Package takes 1 week to get there and it just sits for 5 before even getting moved to the repair area. (I called frequently for the status) Total repair time was 11 weeks and all I got was a "we replaced the center pin, and please keep your weapon clean"

Will not purchase from them again.

[Bear_B]

Update...

I dropped back by the shop where I bought it, and pitched a fit.... BEAR STYLE!

The shop is shipping it back to the factory for me, free of charge. I have my claim ticket, and will receive a call when it comes back. That is, if my claim ticket has not turned to dust from old age by the time it gets back.

On a relavant note, the shop owner told me that he has had a LOT of Taurus products come back to his shop lately... he showed me his book where that SAME DAY 4 other Taurus products were brought back for warranty work.

This is very disappointing because I have had a lot of faith in Taurus and i the Taurus products I have owned...

Fuck it, I'm sticking with Glock/HK/Beretta/SIG from now on. For the same money I spent on that POS revolver I could have had a .22 Conversion kit for one of my Glocks.

[raptor]

Update...

On a relavant note, the shop owner told me that he has had a LOT of Taurus products come back to his shop lately... he showed me his book where that SAME DAY 4 other Taurus products were brought back for warranty work.

This is very disappointing because I have had a lot of faith in Taurus and i the Taurus products I have owned...

I too am very disappointed. I thought Taurus had turned the corner and was on their way to producing a good and consistent quality product.

Like I said I really like their 24/7 Model. I was very happy with the purchase and I very much wanted their service to be good.

It is like they went out of their way to piss on the goodwill they generated by producing a good product.

[mzmadmike]

The only complaint I had with my wife's 817 is that the corners are waaay too sharp. I had to round them all off (slightly) with a file so as not to get stabbed by the corner of the crane when opening it.

I'll definitely keep an eye on their quality in the future.

[Bear_B]

Ok, here is an update...

A week ago I got a call from a Taurus rep who left me a voice mail, and I returned her call. Here is how that conversation went...

Me: Hi, Im returning your call about service order number (gave number left on voice mail)

Rep: Oh hi, I wanted to let you know the work is done on your gun. We have a problem though, we dont know who to ship it back to.

Me: Huh? Really? Well, I'd say ship it back to the store that shipped it to you.

Rep: Oh, well the store information must have gotten thrown away. Who shipped it for you.

Me: (Gave gun store info)

A week later it finally showed up at the store... go figure. I guess it takes a week to overnight something from Taurus.

I got the revolver back and the paper included inside says they replaced the hammer, and firing pin. And adjusted the barrel and cylinder.

Now... here is my continued complaint (outside of them loosing the shipping info)...

The gun is filthy. It was clean when I sent it to them, and now its all gritty... did they roll it around in a sand box before they shipped it back?

I know, I know, its a minor complaint, however when you stack it on top of the already bad service I have received from Taurus it just rubbed me the wrong way. I'm headed out to the range today to make sure the damn thing really works.

Two and a half months to do my warranty repair work... sheesh.

[Sapanther]

O.O
... is that the gun industries version of spitting in your burger when ya bring it back cause they got it wrong?

[zmatt]

+1 on a report, perhaps in writing. You'd be surprized how far a complaint can get, and I hate half-assed customer service like I hate nuts in brownies.

Seriously! Who the hell do you think you are "improving" brownies? Fuckin nuts.

Damn I thought I was the only one. WTF is wrong with people? Brownies aren't supposed to have nuts!

But seriously, every company I have dealt with that has given me bad tech support I have dropped. Be it TV service, phone service, computers guns or whatever. It seems a lot of corporations think they can let CS slide by a great deal to save money and nobody will notice or care.

[mzmadmike]

You have to tell them why in the process, so they learn.

I had an ISP disconnected me one day. Called tech support. Seems they'd been bought by Earthlink, and promised I'd be back up within two weeks at most. This was to "improve my service."

"So let me get this straight. With no notice, you disconnect the utility I need to do my job, but promise it will be back within two weeks but you're not sure what date, in order to "improve" my service. If that happened to you, how would you feel?"

Tech geek says, "I guess I wouldn't be very happy."

"Thanks. You've been very helpful. Please cancel my service and explain my displeasure to your higher ups."

[mikeflys1]

Damn...I just bought one of their 9mm revolvers too

[FriedCheese]

I'm supprised that they did not send you a UPS / FEDEX label so there would be no cost to you... this is what Bushmaster did with the wifes carbine...

Sorry to hear your having issues with the new gun. I'd sell all of my Taurus guns if I hadn't already gotten rid of all of them.


Two in a half months is totally bullshit!
You should write up a "very" nice complaint to them and explain your 'issues' with the service that you received from the phone call to the final delivery to the local shop.

Send it to the Customer Serivce address, as well as every single address you can find. Don't put anything rude or hostile as they will just trash it... I know I would.
Just to the point and use the words of "disapointment' a lot.

I bet money you'll get a responce.

~Cheese

[Shadowsbane]

Taurus does not pay shipping, no matter how many times you have to send their crap back.

Their apparent opinion is that the warrenty should be good enough.

[Apollo-11]

(Wailing...)
Leave Brownies Aloooone!!

It had to be said. Why do people add nuts to brownies? I love brownies. I love nuts. I do not love brownies with nuts, or nuts with brownies. I do not love them, Sam I am.

I have not had to deal with Taurus customer service, but I am not amazed by the customer service experiences described here just on general principles. This is happening all over, in every industry.

I had a bad experience with Outdoor Products, who used to be a very reputable manufacturer of duffel bags and backpacks. Their lifetime warranty will be honored... if they can *find* the item that you mailed in six months ago! I sent it by Priority Mail, return receipt. After hearing nothing for months, I called and emailed and wrote letters and talked to people who promised to make it good, nothing. This was two years ago. I have given up... but I will tell people about the experience. The bad press they will get from them screwing me over will cost them more than a new bag would have, times 20.

Customer service has been stripped out to the bare bones - minimum wage workers running on a skeleton crew. Thanks, corporations!

[Bear_B]

I'm supprised that they did not send you a UPS / FEDEX label so there would be no cost to you... this is what Bushmaster did with the wifes carbine...

~Cheese

Actually the dealer sent it back to them for me, so actually I didnt have to pay a red cent.

[FriedCheese]

I'm supprised that they did not send you a UPS / FEDEX label so there would be no cost to you... this is what Bushmaster did with the wifes carbine...

~Cheese

Actually the dealer sent it back to them for me, so actually I didnt have to pay a red cent.

That sounds like the only good part of this story... minus it working of course...

[Bear_B]

UPDATE

I sent the Taurus back in December, and got it back in early March, so they had it for 3 months.

I have been shooting it ever since, and it's still a piece of shit. I am at this point debating on do I want to take it to the shop and trade it in for about a 100 dollar loss on a better .22, or do I want to just have a suck ass revolver?

It fires just fine now, however when the rounds are hitting the target they are off center by about 3 inches... at 5 yards.... (This was today by the way)

Additionally, they are leaving holes in the shape of a rectangle. Obviously the round is tumbling through the air and hitting the target sideways...

I bought the Taurus because I thought to myself "Its just a .22 plinker, why spend nearly twice as much on a Smith and Wesson"... well folks now you know why.

I dont understand how this company, who has been producing this revolver for this long cant get their shit wired tighter than this...

I have a Taurus PT1911 and its a fine gun indeed. I have owned other Taurus weapons including the PT92, and the Model 66 .357, and they have all been very fine guns and never gave me any issues...

SO... Lemon, or typical quality control now days from the Taurus lineup?

I am not inclined to send this back to the factory AGAIN, and wait another 3 months... besides that, the gun dealer who is sending it back for me are being assholes about it. I should have known not to buy from a shop other than Mitch's shop, but this place is just around the corner,and I thought "what the hell, its just a .22 revolver"...

Lesson Learned.

Options...

1. Keep it, send it back again.
2. Dump it, trade it in for the Smith revolver or some other plinker.
3. Other (please explain)

Thoughts?

[zmatt]

Its a worthless gun so all it will do for you is take up space in the gun cabinet. Trade it in for something. Doesn't even have to be a gun, get ammo or something in return. Get rid of it, its not doing you any good sitting there and it will most likely just make you pissed off every time you see it.

[EJ]

Well that gun doesn't sound like a winner... I have an oddball Excam (I think) Italian (I think) single-action revolver with a manual safety (!) and cylinders for 22LR and 22 mag. 22LR shells almost universally keyhole on me. 22 mag, however, shoot straight. Still its a piece of crap - one of the cylinders is a little 'off' and hard to get a round in there without it jamming everything up. I traded 2 bottles of wine for it so I'm not out much. You might want to try some other bullet weights, etc, in your revolver.

My only gun-related customer service was with Kel Tec when I was having some failures-to-extract with my P3AT - they sent me upgradedm redesigned parts without asking so much as the serial number I had. No problems since.

[Toad704D]

Thoughts?

It sucks, but at this point I'd cut my losses and get rid of the thing. It sucks to lose all the time and effort you put into it, but do you really want to be dicked around by the same company, again? They'll probably fill fix the barrel but forget to put the grips back on it this time.
If it were me though, I would have tried to fix it myself 3 months ago, broke it, and already bought something better.

[Yrkoon9]

Soooo...what you're saying is don't buy Taurus?

[mzmadmike]

My wife's snub functions flawlessly, but the accuracy is undefinable. I need to use a closer target, determine point of impact and see if the sights can be ground/milled to adjust it.

I say "undefinable" because at 10 yards I don't know where it's hitting.

[ZScott]

Maybe taurus is being run by the same guys that did Hesse/Vulcan?!

[Trebor]

I've seen too many problems with Taurus guns to recommend them. This includes the .22 revolves, the .38 revolvers and especially the plastic pistols.

I have a Model 94 .22 revolver that also went back to Taurus once. It's better then it was, but still not as good as my S&W .22 Model 18.

It seems to be a QC problem, probably relating to the lack of time spent on final fit and finish. Some people seem to get good guns, but I wonder if they just got a good one or just haven't really shot it enough for the problems to appear.

Now, the PT 92 Berretta clone seems to run better then the other Taurus guns. I'm not sure why that would be.