I have, as many folks here know, been a fan of the Taurus lineup of firearms. I have owned several and never had any kind of problems with them, until last weekend.
I bought a BRAND spanking new Taurus .22 Revolver. I thought it was beautiful... stainless, with a 4 inch barrel. The newer version of the one I already have, and the shop had it brand spanking new.
I took it to the range (hell, i only stopped to buy shoot-n-see targets).... and i was not able to get through a single cylinder without at least one failure to fire.
Upon inspecting the cases I noticed that where there should be a nice "dimple" in the rim of the casing there was barely a minor dent... to me this means light strikes by the hammer.
So i called taurus to find out what, if any, special instructions they require and to verify that the address in the manual was still the correct address (Im damn well gonna CHECK before i just ship off a gun to an address that may no longer be valid or if the repair center has moved or something).
I called in and got an "operator". She asked how she could direct my call, and I told her I needed to have some warranty work done. She asked me to hold as she punched me through to the customer service rep.
My wait was only about 15 seconds which I thought was a good thing.
The rep answered the phone and here is how the conversation went...
Bear: Hi, I bought a brand new Taurus revolver about two hours ago. (Gave model number here). It seems to be getting light strikes (described problem), and I'd like to send it in to have the problem corrected.
Rep: I hate it when that happens.
Bear: Ok, do you have any special instructons that need to be followed to have this weapon repaired?
Bear: Can you verify the address where I need to ship it?
Rep: You dont have it?
Bear: I have an address thats in the manual, I just want to verify that its still the correct address.
Rep: It is...
Bear: You wanna hear what that address is before you tell me it is.
Rep: I dont think its changed.
Bear: The address I have is (begins to read it)
Rep: (Cuts in) yeah thats it I think.
Bear: You think?
Rep: No, thats it.
Bear: Ok, I'll send it in this week then.
Rep: Yeah, if thats what you wanna do...
Bear: (wanting very badly to pop off with some smart ass comment about "no, i'll just keep your broke ass gun, it'll be good practice in how to deal with malfunctions, or an expensive paperweight") Ok, thanks for your uhhh.... "help".
Rep: *hangs up*... no "thanks for calling Taurus* or *thanks for being a Taurus customer* or even a fucking *goodbye*... asshole.
I absolutely fucking loathe lousey fucking customer fucking service. If I spend my hard earned fucking cash on your fucking product, I fucking well expect a little fucking courtesy if I fucking have a fucking problem with your fucking product. (/rant off)
This pissed me off to the point where Im damn near ready to trade in/sell every taurus product I have and get on every fucking forum I have a membership to and disuade any continued Taurus pruchases.
Last edited by Bear_B
on Sun Mar 30, 2008 10:58 pm, edited 3 times in total.